Return + Shipping Policies

Please feel free to contact us with any questions you may have about our rug hooking products!  Since we are a small family owned business we are able to customize most of our products to meet your needs at no additional charge (changing colors/slight pattern changes).

 

Refund Policy:

If you have ANY issue with the product itself, please let me know. I strive to satisfy every customer!

Item returns are accepted for a full product refund, but must be unopened, untorn, and unused. It is the buyer’s responsibility to pay for return shipping, and I cannot refund initial purchase shipping. The entire shipment contents should be included for return unless arrangement has been made with us ahead of time. A refund will be posted to the your credit card once we’ve approved the return.

Please note that colors vary on different computer monitors. If you need an exact color match, it’s a better idea to email me or send me a swatch so I can match it for you. I do this for customers all the time!

If you have any questions about the product itself, please see above or contact me.

 

Payment Policy:

We accept VISA, MasterCard, American Express and Discover credit cards. Payment is made at checkout on our secure website.

 

About Shipping:

IMPORTANT NOTE FOR INTERNATIONAL BUYERS: There are times when you may be charged a duty fee from your country for buying international goods. Please be sure to check with your local customs office for rules and fees regarding these custom dues. I can not devalue or mark “as gift.” Any custom dues associated with international purchases are the responsibility of the buyer.

ANOTHER NOTE: I will refund any shipping over charges that are three dollars or more.

I take time to make your package as lovely as possible. Just let me know if your item is a gift because I do offer free gift wrapping.

I always strive to get orders out the door within 2-3 working days (Sundays and holidays excluded).

All orders will be sent via First Class USPS mail. Orders over $100 or 13 oz will be sent USPS Priority Mail. International orders will be sent, most likely, via First Class mail, but these prices fluctuate often. Contact me if you have any questions about shipping!  I buy insurance for international orders and orders over 70 dollars.